Shipping and delivery

🌍 Shipping & Delivery Policy

📦 Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.

Please note: During high-demand periods (sales, new drops), processing times may be slightly longer.

🚚 Shipping Rates & Delivery Estimates

We ship worldwide from Jamaica 🇯🇲.

🌴 Caribbean Shipping

Estimated delivery: 3–7 business days
Shipping cost: Calculated at checkout

🌎 International Shipping (USA, UK, Canada, etc.)

Estimated delivery: 7–14 business days
Shipping cost: Calculated at checkout

✈️ Express Shipping (Optional)

Estimated delivery: 3–5 business days
Higher rates apply (shown at checkout)

📍 Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

🛃 Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country.

These charges are not included in your order total
The customer is responsible for paying any additional fees upon delivery

⚠️ Delays

While we aim to meet all delivery timelines, delays may occur due to:

Customs processing
Carrier delays
Weather or unforeseen circumstances

We are not responsible for delays once the package has been handed to the shipping carrier.

📦 Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered.

If you experience an issue, please contact the shipping carrier directly.

❌ Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by customers
Additional fees may apply for reshipping

📬 Contact Us

If you have any questions about your order, feel free to contact us:

📧 Email: [email protected]

📱 Instagram: kai_kouture.co