Returns and refunds
🔁 Return & Refund Policy
📅 Return Window
We accept returns within 7–14 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Proof of purchase (order confirmation) is required
🚫 Non-Returnable Items
For hygiene and limited stock reasons, the following items cannot be returned:
- Swimwear (if hygiene liner is removed)
- Undergarments
- Final sale or clearance items
- Customized or made-to-order pieces
💸 Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to process
Shipping fees are non-refundable
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need a different size or color, we recommend placing a new order.
📦 Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service, as we are not responsible for lost returns
❗ Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
We will resolve the issue as quickly as possible (replacement or refund)
❌ Order Cancellations
Orders can only be canceled within 12–24 hours of purchase.
After this period, your order may already be processed and cannot be canceled.
📬 Contact Us
For returns, refunds, or any questions:
📧 Email: [email protected]
📱 Instagram: kai_kouture.com